Merchi Help Desk

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  • Third Party Supplier Job Procedure & Workflow

    As a Third Party Supplier you will receive quotes for jobs and once a quote has been approved you will take care of the production and fulfilment of the product/s.  For more information on how to q...

  • How do I add my products onto the Merchi marketplace?

    Would you like to have your customisable products featured on the Merchi Marketplace? At Merchi we are committed to creating a decentralised Marketplace that connects Suppliers with Sellers. We wan...

  • Who is a Third Party Supplier in Merchi?

    A Third Party Supplier is a Supplier who provides products or services to the Primary Supplier eg: A screen printer using Merchi as a Supplier, may add a blank garment supplier as a Third Party Sup...

  • What is Merchi?

    Merchi is a value chain management platform and custom merchandise marketplace that connects suppliers to sellers and removes barriers of entry in order to experiment with unique, customisable merc...

  • Who is a Merchi Seller?

    Sellers are individuals & organisations with a brand who want to develop & grow the selling of unique custom products to their audience. Everyone from charities, sporting teams, musicians, social m...

  • How to complete your Domain Profile

    Once your Company has been set up you will also have a new Domain (your store). To ensure that your Domain is fully set up please complete the following steps.  In the left hand navigation select D...

  • Domain User Roles & Permissions

    Each Domain User is assigned a Domain Role. The Domain Role determines which permissions the user has on the Domain and it’s associated entities. Domain Type   Description PUBLIC   Has no pe...

  • APIs

  • Can I upgrade or downgrade my Merchi subscription?

    Yes you can. Follow the below steps to upgrade or downgrade your subscription plan:  Login to Merchi Navigate to the Company page via the left hand menu option Select Merchi Billings tab Click on ...

  • Can I choose my Supplier?

    Yes you absolutely can! Merchi offers a decentralised marketplace where you get to choose which Suppliers you work with. Take a look around and connect with a Supplier that works for you. You can a...