Merchi Help Desk
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Recent activity by Merchi Help Desk-
What is a Domain?
A Domain is your Store and is the top level administration entity for users & products. It has the format 'name.merchi.co' This is where most operational user permissions are set, eg: Designers, Jo...
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Product import and management
To start selling your new product on Shopify, you will need to import it. Follow these steps: Navigate to the Merchi app in your Shopify dashboard and click on "Products". Merchi products which ha...
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Shipment Methods
As a Company you can set up a variety of shipment methods and control how much you charge your clients for shipping by creating shipment methods. Once created, shipment methods can be applied to pr...
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How to update your password
We encourage you to keep your Merchi account safe and not share your password with anyone. If you need to update your password please follow the below steps: Click on your Profile Name in the top...
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Can I add products I already have to my Merchi store?
Yes you can! If you have a Seller Plus Account and already have merchandise stock that is pre made and ready to be sold to your customers you can add this onto your store by following the below ste...
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What is a Client Domain (Store)?
A Client Domain is a store for your client that shares all the same properties & options as a Domain, it is just owned by a different parent company. As a supplier you may want to open a store & pr...
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Orders and fulfillment
Receiving an order for a product supplied by Merchi When one of your customers places an order for one of your Merchi products, the order for the Merchi product will be included in the Shopify orde...
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Merchi Billing settings
Under the Merchi Billing tab in your Company profile you can see the details for your Merchi subscription plan. Underneath your subscription plan details you can view your Merchi subscription invo...
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How do I get paid?
Payments from your customers: When one of your fans / customers (buyer) purchases merchandise from your store, their payment is processed via Stripe. This payment will be deposited into the bank ac...
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How to set up a Client Domain (Store)
To create a store for your clients: Click + Top RHS of screen, select ‘Store’ Search for current client or enter a new client Enter the desired store name Enter the client’s email address and phon...