How do I get paid?

Payments from your customers:

When one of your fans / customers (buyer) purchases merchandise from your store, their payment is processed via Stripe. This payment will be deposited into the bank account that you have linked in your Stripe account. A reminder that you would have set up your Stripe account under Company > Payment Options. 

For you to receive these funds, Stripe makes payouts to your bank account, however payout processing times can vary based on the industry and country you’re operating in. In most cases, when you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. Please see more info on receiving payouts from Stripe here. 

Payments to your suppliers: 

When you added your product/s to your store an automatic payment relationship was created and you would have entered in credit card details to finalise the product creation. This credit card is the card that will be charged by the supplier of that product for any orders that are made. 

When your customer places an order, a Job will be created by the supplier for that product/s. The automatic payment will then be activated and the supplier will be paid for the merchandise. Once payment has been received by the supplier production can begin. 

Note: Merchi does not hold any payments from your customers or suppliers.